Refund Policy

Last updated: 23/07/2026

1. Service Guarantee

If an area included in the agreed checklist was not completed correctly, report it to us within 24 hours of service completion. We will return to correct it at no additional charge.

2. Refunds

As the service is performed work, completed work is generally not refundable. However, if the agreed checklist was not met, the Premier Promise described in section 1 applies first (a free re-clean). Where a re-clean cannot be arranged within a reasonable time, we will consider a partial or full refund at our discretion, proportionate to the work not completed correctly. Requests must be sent by email within 24 hours of service completion; any approved refund is processed within 14 days using the original payment method.

3. Cancellations

You may cancel or reschedule an appointment free of charge by giving at least 24 hours' notice. For cancellations made with less than 24 hours' notice, or where access to the premises is not provided at the agreed time, we may charge up to 50% of the service value to cover the reserved slot. For recurring engagements, either party may end the arrangement with 7 days' written notice.

4. Contact

For refund or complaint enquiries: info@premiermaidservices.com.